Refund policy
You're covered by our 90-day satisfaction guarantee.
If AUHRELIA isn't right for you, you have 90 days from the delivery date to request a refund — no questions asked. Whether your shade didn't match expectations, you didn't experience the comfort you hoped for, or simply changed your mind, we've got you.
How to request a refund
Email us at support@auhrelia.shop with:
- Your order number
- The reason for your refund (briefly — we use it to improve)
Our team will respond within 24 hours on business days (Mon–Fri, 9:00–17:00 SAST) and guide you through the next steps.
Conditions
- The product must have been purchased on auhrelia.shop
- The refund request must be submitted within 90 days from delivery
- Partially used products are accepted — try it without fear
How is the refund processed
Once approved, the refund is issued to the original payment method within 5 to 10 business days. You'll receive a confirmation email when the transaction is processed.
Return shipping
You don't need to return the product physically — just provide proof of purchase and the reason for refund. This makes the process faster and easier for everyone.
Questions?
Reach us at support@auhrelia.shop. We're a small, dedicated team — we read every message.